BABA & BELLY

Delivery & Returns

Thank you for shopping at Baba & Belly. Below is all you need to know about delivery, returns and refunds, but if you cannot find what you need please contact us via info@babaandbelly.com

Despatch & Delivery Options

Standard orders (those excluding bespoke orders) will be despatched on the same day by first class post if purchased before 1pm, or next day by first class post (if purchase is made after 1pm). Unfortunately, delivery times cannot be controlled during strike action by Royal Mail or by alternative providers – however we will keep you informed should such situations arise.

Delivery options include:

Standard Shipping

First Class Post Untracked (UK Mainland) – £3.95

Signed for First Class Post (signature required – UK Mainland) – £4.95

(Same day despatch if orders are made by 1pm)

Express Shipping

Courier/RM Special Delivery (tracked) – £7.75

Collection

In-person collection can also be arranged via info@babaandbelly.com 

Bespoke Orders

For any bespoke orders, please allow up to 7 days to receive your goods. This is based on the time to consult with you and prepare your products. Goods will be posted by first class post to you upon completion.

Returns & Refunds

Damaged on Arrival

Please accept our apologies if the goods you received have been damaged in transit, please take pictures of the extent of the damage and email to info@babaandbelly.com and we will resolve it.

Returns

Please note, we cannot offer returns on bespoke products.

For other products; we are sorry that you were not happy with your purchase from Baba & Belly and are happy to refund any item if it is returned in an unopened condition, within 14 days of receipt. Please follow our simple step by step guide below.

Step 1
Please get in touch with us via info@babaandbelly.com or 07921 650208. You will need your order number to hand, this can be found on your order confirmation email.

Step 2
If your item arrived damaged, please email the photo to show us the extent of any damage, including that of the outer box (if any).

Step 3
Upon request, pop your item in the post back to us, with the address provided. Unfortunately, we can only cover shipping costs if there is a problem with your order.

Step 4
Your refund will be completed within 7-10 days of us receiving the package.

Gift Vouchers

Gift Vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013.

Gift vouchers can be redeemed against the purchase of therapies and products only – excluding all educational courses. 

For any further questions, just ask info@babaandbelly.com